Return Policy Updated on June 6, 2023
In case of refunding the amount, we will only total refund it as a store credit.
In Case the customer wants a refund back to the original payment(in special cases), There will be a 5% fee applied before the transaction. e.g. $100 paid via credit card, in case of refund to the original payment, after deduction of 5% fee, the customer receives $95 to their account.
Return Policy updated on 2022, Sep 26:
We accept returned products, some factors involved in the product return
- Reason of Return
- Types of Products for Return
- Opened or Unopened
Possible Reasons for Return:
- Manufacturing issue
- The product is not working as described
- Lower quality as compared to a product description published or informed
- Exchanging purchased product with a better quality product
- Exchanging purchased products for different or better product
- Change of mind
- Gift purchase but the person whom gift given does not like that product.
products return or exchange:
(100% refund or exchange without any charges except the difference of price)
Acceptable criteria:
- manufacturing issue
- The product is not working as described
- Lower quality as compared to a product description published or informed
- return products within 3 days
- Exchanging purchased product with a better quality product
- Exchanging purchased products for different or better product
- Change of mind
- Gift purchase but the person whom gift given does not like that product.
- Change of mind
Unacceptable criteria for zero refund or exchange:
- Any same product 3 or more quantity
- Any Bulk return of 3 or more quantity
Immediately Unacceptable Return of Products:
- Any storage devices like memory cards etc
- Any used headphones or devices which physically seen touched and worn for using
- Product what we order and took advance payment before placing an order to a third party on request
- Product without receipt
- Physical damage products
- Water damage products
- Manipulated products
- uncleaned products
How to Return Products:
- Email us at info@WholesaleProductsPro.com with the order number, reason for return, and product detail.
- After confirmation, send return products via mail to Our Physical Address in Canada (only use tracked services)
- After inspection, we will immediately process your refund or exchange (Processing time 3 to 15 working days)
- The refund amount will be back to the original payment of the method and the buyer
- Refund via etransfer, there is a $1.5 Cad fee applied before returning the amount.